
{"id":650,"date":"2021-03-11T23:02:58","date_gmt":"2021-03-11T23:02:58","guid":{"rendered":"https:\/\/b66c7cabbc2490812.temporary.link\/quejas-y-apelaciones\/"},"modified":"2023-08-10T18:16:28","modified_gmt":"2023-08-10T18:16:28","slug":"complaints-and-appeals","status":"publish","type":"page","link":"https:\/\/fundacioncafecert.org\/en\/complaints-and-appeals\/","title":{"rendered":"Complaints and appeals"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;bg_header_pagespqrs&#8221;][vc_column][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1615477116961{margin-top: 60px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<hr class=\"style-one\" \/>\n<h1 style=\"text-align: center;\">Complaints and appeals<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1615494513317{margin-right: 0px !important;padding-right: 0px !important;}&#8221;][vc_single_image image=&#8221;387&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text el_class=&#8221;txt_do&#8221;]<\/p>\n<p style=\"text-align: justify;\">CAFECERT, allows to ensure that the parties interested in the certification can file their complaints and appeals, which must be related to topics or activities that correspond to the authority of the Certification Body, with respect to its policies, its procedures, its decisions, its personal, arbitrary trials, non-compliance, conflict of interest, impartiality and breaches of confidentiality.<\/p>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;txt_do&#8221;]<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/fundacioncafecert.org\/wp-content\/uploads\/2021\/08\/OPSU-P-016-Quejas-y-Apelaciones-V11.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"size-full wp-image-330 aligncenter\" src=\"\/wp-content\/uploads\/2021\/03\/CAFECERT-icon-download.png\" alt=\"\" width=\"100\" height=\"100\" srcset=\"https:\/\/fundacioncafecert.org\/wp-content\/uploads\/2021\/03\/CAFECERT-icon-download.png 100w, https:\/\/fundacioncafecert.org\/wp-content\/uploads\/2021\/03\/CAFECERT-icon-download-50x50.png 50w, https:\/\/fundacioncafecert.org\/wp-content\/uploads\/2021\/03\/CAFECERT-icon-download-75x75.png 75w, https:\/\/fundacioncafecert.org\/wp-content\/uploads\/2021\/03\/CAFECERT-icon-download-85x85.png 85w, https:\/\/fundacioncafecert.org\/wp-content\/uploads\/2021\/03\/CAFECERT-icon-download-80x80.png 80w\" sizes=\"(max-width:767px) 100px, 100px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a class=\"buttoncafecert1\" href=\"https:\/\/fundacioncafecert.org\/wp-content\/uploads\/2023\/08\/OPSU-P-016-Quejas-y-Apelaciones-V12.pdf\" target=\"_blank\" rel=\"noopener\">Download here <i class=\"fas fa-chevron-right\"><\/i><\/a><\/p>\n<p style=\"text-align: center;\">Learn here about our procedure for<br \/>\nhandling of complaints and appeals<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner css=&#8221;.vc_custom_1615478984140{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1615478988179{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_raw_html]JTNDaSUyMGNsYXNzJTNEJTIyZmFzJTIwZmEtYW5nbGUtZG91YmxlLWRvd24lMjIlMjBzdHlsZSUzRCUyMnRleHQtYWxpZ24lM0FjZW50ZXIlM0IlMjIlM0UlM0MlMkZpJTNF[\/vc_raw_html][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">Our administration will consider<br \/>\npromptly address your concerns.<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner]<style type=\"text\/css\" id=\"103\" data-form-unique-id=\"48847\" ><\/style><div class=\"arf_form ar_main_div_103 arf_form_outer_wrapper \" id=\"arffrm_103_container\"><div id=\"arf_message_error\" class=\"frm_error_style\" style=\"display:none;\"><div class=\"msg-detail\"><div class=\"msg-description-success\">Form Submission is restricted<\/div><\/div><\/div><div id=\"arf_message_success_popup\" style=\"display:none;\"><div class=\"msg-detail\"><div class=\"msg-description-success\">El formulario se envi\u00f3 correctamente. \u00a1Gracias!<\/div><\/div><\/div><form enctype=\"multipart\/form-data\" method=\"post\" class=\"arfshowmainform  \" style=\"\" data-form-id=\"form_yye4uw\"  novalidate=\"\" onsubmit=\"return arf_validate_form_submit()\" arf_form_submit = 0 data-id=\"48847\"  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class=\"arfformfield control-group arfmainformfield  arffieldrequired arf_field_type_text  top_container none_container top_container arfformfield   arf_field_151\"  style='width: 100%' data-field-type=\"text\" data-parent_field=\"0\" ><label data-type=\"text\" for=\"field_7hpefd_48847\" class=\"arf_main_label arf_main_label_16px\">Nombre Completo<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\"controls\"   ><input   type=\"text\" id=\"field_7hpefd_48847\"  name=\"item_meta[151]\"  class=\" arf_required \" placeholder=\"Full name\"  data-validation-required-message=\"Este campo no puede estar vac\u00edo.\"   \/><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_152_48847_container\" class=\"arfformfield control-group arfmainformfield  arffieldrequired arf_field_type_email  top_container none_container   top_container arfformfield  arf_field_152\"  style='width: 100%'  data-field-type=\"email\" data-parent_field=\"0\"><label data-type=\"email\" 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type=\"text\" autocomplete=\"off\" class=\"arf-selectpicker-input-control \" id=\"field_41idja_48847\" name=\"item_meta[154]\" value=\"Services provided\"  data-default-val='Services provided'  data-validation-required-message='Este campo no puede estar vac\u00edo.'  data-field_id='154' ><dl class=\"arf-selectpicker-control  arf_form_field_picker \" data-id=\"field_41idja_48847\" data-name=\"item_meta[154]\"><dt><span>Services provided<\/span><i class=\"arf-selectpicker-caret\"><\/i><\/dt><dd><ul data-id=\"field_41idja_48847\" id=\"\" class=\"\"><li class=\"\" data-pos=\"0\" data-value=\"Services provided\" data-label=\"Services provided\">Services provided<\/li><li class=\"\" data-pos=\"1\" data-value=\"DO certification\" data-label=\"DO certification\">DO certification<\/li><li class=\"\" data-pos=\"2\" data-value=\"IGP certification\" data-label=\"IGP certification\">IGP certification<\/li><li class=\"\" data-pos=\"3\" data-value=\"DOR certification\" data-label=\"DOR certification\">DOR certification<\/li><li class=\"\" data-pos=\"4\" data-value=\"None\" data-label=\"None\">None<\/li><\/ul><\/dd><\/dl><\/div><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_155_48847_container\" class=\"arfformfield input-field control-group arfmainformfield  arffieldrequired arf_field_type_select  top_container none_container  top_container arfformfield  arf_field_155\"  style='width: 100%'  data-field-type=\"select\" data-parent_field=\"0\"><label data-type=\"select\" for=\"field_crb3yg_48847\" class=\"arf_main_label arf_main_label_16px\">Tipo de comentario<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\" sltstandard_front controls\"  ><div class=\"arf_selectpicker_wrapper\" style=\"min-width:100px; \"><input type=\"text\" autocomplete=\"off\" class=\"arf-selectpicker-input-control \" id=\"field_crb3yg_48847\" name=\"item_meta[155]\" value=\"Comment type\"  data-default-val='Comment type'  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